You set your membership up in the dashboard under Memberships. Here is a simple structure that works well.
A simple starting structure
- A free tier (optional): patients join at no cost and earn points on what they spend. You can also choose to offer a welcome gift on joining. Great for getting everyone into the app.
- One paid tier: a monthly fee that gives a monthly points grant plus member perks like priority booking.
What to set per tier
- Monthly price: what the member pays you each month.
- Monthly points grant: the points they receive each month (for paid tiers).
- Earn rate: how many points they earn per dollar spent on non-prescription services and retail.
- Welcome gift (optional): some clinics choose to offer a one-time bonus on joining (for example a points gift or a free non-prescription treatment) to help people say yes on the day. It is not required.
A note on points value
Points are worth a simple, fixed dollar value that is set with your clinic at onboarding (for example, 10 points = $1), so members always understand what they have. See How points work.
Compliance
Set your monthly grant and rewards from non-prescription services and retail only. Never grant or reward value that can be used on prescription injectables.
Decide your final structure within a few days of your launch call so we can build it and get you live.